The Ultimate Guide to Desktop Management for Streamlining your Business

 

Desktop management is a complete strategy for managing all computers of an organization. Contrary to what it says desktop management covers overseeing laptops, other devices for computing. Desktop management is one of the components of system management, which involves the administration of all the elements of an organization’s information systems. Other elements of system management are the management of databases and networks.

Traditional desktop management tasks involve the installation and maintenance of hardware, software, spam filtering, and regulating user rights. In the past few years, however, security-related tasks have been an increasingly significant aspect of desktop management. This has led to an increasing part of administrative resources. It has been dedicated to security-related work like managing patches as well as fighting spyware and viruses by limiting greynet apps (programs which are not approved by the corporate office like instant messaging, file-sharing software as well as RSS reader).

Desktop Management Interface (DMI) is an industry-standard to manage and keep the track of software and hardware components of a system of personal computers, from a central place. DMI was designed as a result of the Desktop Management Task Force (DMTF) to simplify the management of systems and is particularly useful for a network computing system where multiple computers are controlled.

Sun Technologies’ Desktop Management solution lets IT teams focus on business goals by taking full responsibility for administrative tasks like troubleshooting end users, managing IT infrastructure, and vendor management. Our skilled experts offer remote infrastructure management services, proactive monitoring, and support for end-users 24 hours a day, 7 days per week, 365 days per year. Our engineers will ensure that your end users have the best infrastructure available, which results in higher productivity.

Read our case study to know how we helped USA top fashion retailers in executing the end-to-end Oracle database migration process at ease.

 

How does Desktop Management work?

Enterprise desktop management software varies between vendors, however, they all share a common set of basic capabilities that include:

Mobile Device Management (MDM) provides lifecycle management for all end-user devices that are provided by the company or “Bring your Own Device’ (BYOD) employees’ devices. It is usually an interface for managing desktops that allows a remote desktop manager to shut down, remotely access remote erase, manage inventory, and keep the operating systems up to date.

Mobile Application Management (MAM) is a tool driven by policy that regulates the placement of applications on the approved list or denied list. It is able to make sanctioned applications accessible for download by users from an enterprise-specific application store.

Identity and Access Management (IAM) It ensures that only authorized devices, users, and applications have access to the corporate resources including the data. IAM integrates with single sign-on (SSO) authentication and certificate management. It is able to use AI tools to assess the risks for a specific user based upon their behavior for instance, in the event that a warehouse employee attempts to access HR documents that are not required during their job.

Sequestering, also known as the segregation of personal and business applications on mobile devices (typically phones) through the use of password-protected applications to avoid leaks or leaking of sensitive information.

Control of content, the application of policies to documents and other media to provide security and auditing of any proprietary or sensitive information. This can include the development and administration of an internal document catalog that will give access to only authorized users.

 

Functions of Desktop Management

Installing, moving, adding, changing (IMAC), virus and spam protection including restoration, patch management, and conventional help desk functions like password recovery and directing & monitoring of non-authorized applications that may have been installed on employee-owned devices all are instances of desktop management functions.

Advantages of Remote Desktop Access Management

It is easy to monitor, control and manage devices that are connected to the internet

Troubleshoot quickly by using remote access

It is easy to access the files from connected devices, servers, or networks

Set the access rights for folders and files for various types of users

Facilitates business growth by providing more rapid access to data

 

Desktop Remote Management Tools and Software

Altris

Bladelogic

HP open view

HP service manager

Microsoft deployment toolkit

Microsoft system center configuration manager

Nmon for Linux

Microsoft system center operations manager

Solarwinds

Microsoft system center virtual machine manager

 

Best Practices of Desktop Management

Be aware of the resources available to you

Incorporate remote management techniques

Be aware of your assistance desk questions

It’s not a requirement to standardize.

Communication is the most important aspect.

Encourage employees to share their knowledge

Conduct live trials prior to implementation

Automate your processes to save time

 

Conclusion

If you’re considering the best remote desktop management tool for your company then, consider the size of the business and the types of issues you’re trying to resolve. If you’re a mid-sized or small company and would like to experiment with remote desktop management, a tool that is free might be sufficient. However, larger companies will require a professional tool with a greater variety of options to handle the more complex and extensive troubleshooting.

Contact us today for the best Desktop Management Services.